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Pilot Group Refund Policy
Your right to obtain a refund for downloaded software or software license is valid in the case if it meets License agreement terms and lasts only for a limited time. Your request for a refund must be processed within 14 days of the date Pilot Group Ltd made the software or software license available to you (the "Purchase Date")
Pilot Group is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.
Refunds are refused in the following cases:
1.If License Agreement terms and conditions are broken
2. There are rare cases where there was strong evidence based on a pattern, that someone was getting the software and simply asking for a refund while continuing to use the software. We typically don't issue refunds in these cases.
3. We don't make a refund if the errors occur because of the specific settings and the requirements of your server. We can't take the consequences of your server
WE MUST BE CONTACTED BY THE SAME PERSON AND EMAIL ADDRESS THAT PURCHASED FROM US. TO ARRANGE A REFUND, COMPLETE THE FOLLOWING STEPS:
Step 1. Determine Eligibility
Refunds are available to those customers who demonstrated by proof of purchase information that they purchased the product or service. If you have this receipt, please follow the instructions in Step 2.
If you do not have your receipt, or you did not receive one, you will need to estimate your date of purchase, purchase price, and other information as indicated in Step 2.
Purchases from affiliates:
If you wish to make a return from one of our many affiliates, you will need to contact them directly and follow their return guidelines. We are not responsible for affiliates selling our products and their refunds.
Step 2. Email your Proof of Purchase
To claim your refund, please contact us and we will tell you how to forward your e-mail confirmation (receipt) to us.
For each purchase on our web site you should have received an e-mail confirmation of your purchase. Among other things, this e-mail identifies:
- Source of purchase
- Customer Number, Order Number, or Reference Number
- Date of Purchase
- Price paid
If you are unable to locate your e-mail receipt, you must give us your contact information and other details so that we can locate your order. The information you send must include the following: your full name, estimated date of purchase, purchase price, and reason for returning the software. The date of purchase must be within the last 30 days.
Step 3. Wait for Confirmation
We will send you an email that notifies you of your eligibility for a refund based on the proof of purchase you provide to us. If your request for a refund is confirmed, a credit will be processed to your accounts within 1 to 3 business days following confirmation of eligibility.
Step 4. Confirm Refund Receipt
After we refund your money, you need to E-MAIL us a signed attestation that you:
1. Have destroyed ALL the materials, its electronical files or print-outs of them or partial and deleted any and all quotes or ideas derivated from the product from any other publication, form, method, system or filed document you may have.
2. Have not given, sold, rented or lended any copies or any part of the information in any shape or form to third parties.
3. Have no other claims after we refund your purchase price.
Refund Limitations and Forfeit
If you have given materials to third parties, your right to a refund is forfeited as you have violated the copyright of the product or servics as stated.
If we have proof that you used our 100% Money Back Guarantee only to get to see the proprietory copyrighted information or service for no charge and without any intention of using it for the purpose it was for, your right for a refund may be forfeited.
Fraudulent Credit Card Charges or Fraudulent Claims
All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
The refund date is the date when the refund was processed from the side of Pilot Group Company, and IS NOT the date when the funds come to Client's account. The company is not responcible for the time period, that had passed before the money came to a Client's account in a case of a refund. This timeline depends on a payment system, third-party system, it's terms of work with refunds and chargebacks, and also on a date when the initial order was made.
Order Refund Request
Refunds are provided according to the following rules:
We must receive Refund Request form and the Refund Agreement, which was printed, signed and sent to us by snail mail (a fax is a possible variant). You can notify us that the refund request is being placed and then send the printed and signed papers.
Click here to submit Refund Request form. Click here to get Refund Agreement text.
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