In order to support the crowdfunding project of your choice, click ‘Back this project’ button and make the payment.
Pilot Group RUS Ltd as the author of the projects is fully liable for their outcome. If we do not collect the necessary amount by the project expiration date, we will return you the money you paid within 5 business days since the project expiration date.
Q: How do I stay informed of the crowdfunding progress?
A: You can keep track of the project on the project page in the Marketplace. We will send an email to all participants the day after the project expiration date.
Q: How and when will I receive my app/website?
A: After we collect the necessary amount, we will take time to develop and test the app/website. After the testing period is over, we will deliver the files and help install/activate your product.
Q: How will you know how to deliver the files to me?
A: We will collect your contact information from your pre-order.
Q: Who do I contact if I have questions along the way?
A: Contact us by phone, by email, in live chat or in helpdesk. More information here: https://www.pilotgroup.net/contact/
Q: Can I cancel my pre-order and return the money prior to the expiration date?
A: Yes, please send us an email to sales(at)pilotgroup.net. We will return your money within 5 business days since we receive your email. Please note that we may have to deduct up to 5% as commission, depending upon the payment method.
Q: How will you return my money if the project does not reach the necessary amount?
A: We will send your money to your PayPal account or by wire transfer. If you prefer other options, please inform us by email sales(at)pilotgroup.net. Up to 5% commission may be collected by the bank or the payment gateway.
Last Updated on: 27 January 2016